We have niche expertise in consumer-related matters.

  • Unfair practices in violation of the Consumer Protection (Fair Trading) Act (CPFTA), such as on pricing, time-discounts, oppressive terms, misrepresentations and greenwashing

  • Product safety requirements in products such as consumer electronics, toys, food, food contact articles, furniture, apparel, jewellery, cosmetics, car seats, etc

Consumer Protection Law

We have a grasp of all matters consumer-related and not just under the Consumer Protection (Fair Trading) Act (CPFTA). Hence, we can offer you holistic and actionable advice. We help you navigate your compliance obligations and legal issues on consumer protection, including on:

  • Lemon law

  • Product recalls

  • Investigations by Competition and Consumer Commission of Singapore (CCCS), Consumer Association of Singapore (CASE), or other regulators such as the Health Sciences Authority (HSA), Singapore Food Agency (SFA) or Enterprise Singapore (ESG)

Our lawyer is also a Neutral Evaluator under the LSNEDS-CASE Scheme (Law Society Neutral Evaluation and Determination Scheme-Consumers Association of Singapore). As an independent third party, he provides non-binding evaluations to disputing parties on consumer protection matters.

Let’s CHAT

Our goal is to help you clarify and navigate issues on consumer protection law that are specific to your industry. Come talk to us about how we may help.